Job Purpose: 

Coordinating and leading a team of warehouse personnel, as well as ensuring efficient and effective receiving, handling, storage and dispatch of goods within Pharmed Limited and Zeon Healthcare. 

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Main Duties and Responsibilities:

• To ensure orders are processed and despatched in a timely fashion to provide the best possible service to the customer.

• Supervise and lead a team of warehouse personnel. 

• To pick and pack orders on a daily basis.

• Duties involve regular repetitive light, medium and heavy lifting including lifting and carrying weights up to 20kg approx.

• To maintain high levels of Health and Safety standards throughout all activities.

• To manage stock levels by participating in stock taking and cycle counting.

• Ensures that product inspection functions are performed efficiently to meet with Company's quality standards.

• Inspects the products and reports the results from products returned and update the RMA Log. 

• To be responsible for receiving and inspection of deliveries and ensuring that safe unloading procedures are followed.

• To prepare finished goods for packing and dispatch.

• To process all necessary documentation within the Warehouse and complete all relevant system transactions, i.e. receipt of product.

• Report damaged packaging to ensure product quality for the customer.

• Follow up & control daily absence, over time and time keeping.

• Organize activities and assign jobs accordingly for staff.

• To work efficiently and effectively as part of a team.

• To ensure the work area is always kept clean and tidy.

• To achieve the targets and job standards set out by the warehouse manager.

• To be adaptable and flexible in approach to work.

• Any other task nominated by the Warehouse Manager, Management or Directors of the company.

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Skills/qualifications: 

Knowledge, Skills, and Abilities

• Good standard of numeracy and literacy

• Ability to follow instructions

• Ability to work under pressure and to deadlines

• Ability to work as part of a team

• Attention to detail

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Competencies for the Role

• Customer Focus and Quality

• Shows a commitment to superior customer service

• Anticipates and meets the need of clients

• Recognizes adverse customer reactions and develops better alternatives

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Leadership

• Sets clear goal expectations in all working relationships

• Deals effectively with pressure; maintains focus and intensity and remains optimistic and persistent, even under adversity.

• Leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound business results

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Decision Making and Judgement

• Exercises good judgment by making sound and well-informed decisions

• Perceives the impact and implications of decisions

• Weighs the pros and cons of each option before making a decision and moving forward

• Can explain the rationale for a decision

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Financial Focus & Management

• Identifies cost-effective approaches

Communication & Interpersonal Skills

• Listens effectively and clarifies information as needed

• All required documentation is completed in a clear, convincing and organized manner and by agreed deadline

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Teamwork

• Communicate regularly with all members of warehouse personnel

• Consistently develops and sustains cooperative working relationships 

• Helps teammates who need or ask for support or assistance

• Works well on own initiative or as part of a team.