Job Title: Customer Service Representative

Location: Edenderry, Co. Offaly
Hours: Monday to Friday, 9:00 AM - 5:00 PM

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Position Overview
Our Client is looking for two friendly, professional, and efficient Call Centre Representatives to join their team at a very busy dental Clinic. As the first point of contact for our patients, you will be responsible for providing exceptional customer service over the phone. You will play a key role in scheduling appointments, answering patient inquiries, and ensuring the smooth operation of our call centre.

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Key Responsibilities

• Answer incoming calls from patients and prospective clients in a courteous and professional manner.

• Schedule, reschedule, and confirm dental appointments using our booking system.

• Provide detailed information about our services, procedures, and policies to patients.

• Handle inquiries regarding patient records, billing, and insurance information.

• Assist in resolving patient concerns, escalating issues as needed to the appropriate team members.

• Ensure accurate data entry into the clinic’s management system.

• Maintain a high level of confidentiality in accordance with data protection regulations.

• Handle patient follow-up calls for reminders and confirmations.

• Perform additional administrative tasks as required.

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Required Skills and Qualifications

• Professional phone etiquette.

• Previous experience in a customer service or call centre role, preferably in the healthcare or dental industry.

• Excellent communication skills, both verbal and written.

• Strong interpersonal skills and ability to build rapport with patients.

• Ability to multitask and prioritize in a fast-paced environment.

• Proficient with computers.

• Strong attention to detail and accuracy.

• Empathy, patience, and a positive attitude.

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Education and Experience

• Leaving Certificate or equivalent (required).

• Previous experience in a call centre environment (preferred).

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Benefits

• Competitive salary.

• Monday to Friday work schedule.

• Opportunity to work in a supportive and friendly environment.

• Training and development opportunities.

How to Apply
If you are passionate about providing excellent patient care and thrive in a busy, fast-paced environment, we would love to hear from you! Apply today to join our dedicated dental team!