Job Title: Front Of House Receptionist
Location: Enfield
Position Type: Full-time
Job Overview:
Our Client is seeking a friendly, professional, and organised Receptionist to join our dynamic team at a busy dental practice in the Enfield. As the first point of contact for patients, you will play a crucial role in providing excellent customer service, ensuring smooth office operations, and contributing to the overall patient experience.
Key Responsibilities:

• Patient Interaction: Greet patients warmly upon arrival, assist with check-ins, and provide necessary information about services.

• Appointment Scheduling: Manage patient appointments efficiently, including scheduling, rescheduling, and confirming appointments. Ensure that the daily schedule runs smoothly.

• Telephone Support: Answer incoming calls, provide information, take messages, and direct calls to appropriate team members.

• Administrative Duties: Maintain patient records and update personal details accurately in the system. Handle paperwork and assist in the completion of forms as required.

• Insurance and Billing Support: Assist with processing patient insurance claims, check coverage, and answer billing inquiries.

• Office Organisation: Ensure reception area is tidy and welcoming, keep patient waiting area stocked with relevant materials, and maintain inventory of office supplies.

• Collaborate with Team: Work closely with the dentist, dental hygienists, and assistants to coordinate patient care and ensure smooth office operations.

• Patient Confidentiality: Adhere to confidentiality guidelines and maintain the privacy of patient information at all times.

Key Skills & Requirements:

• Proven experience in a receptionist or administrative role, ideally within a medical or dental practice.

• Excellent communication and interpersonal skills with a friendly and welcoming demeanour.

• Strong organisational skills with the ability to multitask in a fast-paced environment.

• Proficient in using computers  

• A professional appearance and attitude.

• Ability to remain calm under pressure and handle sensitive situations with empathy and professionalism.

• Flexibility to work occasional evenings or weekends if required.

Benefits:

• Competitive salary based on experience.

• Opportunity to work in a supportive and friendly team environment.

• Ongoing professional development and training.

If you are passionate about providing excellent patient care and thrive in a busy, fast-paced environment, we would love to hear from you! Apply today to join our dedicated dental team!