Job Title: Key Account Manager

Department: Sales

Reports to: Managing Director

Location: Dublin, Ireland

About the Role:

The Key Account Manager is responsible for developing and maintaining strong, long-term relationships with key strategic accounts and clients within the construction, planning, architectural, specifier, and end-user sectors. This role requires a highly motivated and results-oriented individual with excellent communication, negotiation, and technical understanding. With a focus on achieving and exceeding sales targets, identifying new business opportunities, and providing exceptional customer service.

Key Responsibilities:

• Develop and execute strategic account plans for assigned key accounts, focusing on long-term partnerships and value creation.
• Build and maintain strong, long-term relationships with key decision-makers at customer organizations.
• Identify and pursue new business opportunities within existing accounts, such as new product introductions, process improvements, and project expansions.
• Negotiate and close complex deals, ensuring customer satisfaction and profitability while maintaining competitive pricing and margins.
• Accurately forecast and track sales performance, providing regular reports and analysis to management.
• Prepare and deliver compelling presentations and proposals, effectively communicating the value proposition of products and solutions.
• Provide technical support to customers, including troubleshooting issues, conducting site visits, and offering expert advice on product selection and application.
• Collaborate with internal teams (e.g., engineering, production, R&D) to ensure timely and effective project execution and customer satisfaction.
• Stay abreast of market trends, industry developments, and competitor activities.
• Actively participate in industry events and conferences to network and build relationships.

Qualifications:

• Bachelor's degree is preferable.
• Experience in a Key Account Management or Sales management role.
• Proven track record of exceeding sales targets and achieving business objectives in a competitive environment.
• Excellent communication, presentation, and negotiation skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Strong analytical and problem-solving skills with the ability to analyze data, identify trends, and develop effective solutions.
• Proficiency in CRM software and Microsoft Office suite.
• Ability to travel domestically and internationally as required.
• Strong work ethic, results-oriented approach, and a passion for building long-term customer relationships.